Technical support

Long term technical support of TYPO3 and NEOS based projects

Services include

We care of comfortable customer interaction with our team. Due to that purpose we’ve implemented a number of best world practices and approaches of multilevel technical support. As a result client receives:

  • Cutting the terms for product delivering and increase in quality on the project.

  • Increase in availability, reliability and safety of internet-resources, what are crucial for work of whole company or separate department.

  • Price validity of services’ quality, that corresponds to requirements of business, customers and users.

  • Excessive works elimination and rearrangements reduction on the project.

  • Roles and responsibilities distribution inside service department, service processes consolidation and productivity indicators accounting.

  • Improvements of used resources, continuous training and analysis of previous tasks and projects.

Website maintenance

Complex technical support and resource evolution maintenance

Available service

Services are being provisioned based on subscription with monthly payment due to chosen package or on demand when service is needed. Minimum contract term is 6 month.

Start
$ 130 per
month

Client support, help in settling untypical tasks. Web-site management consultation.

Base
$ 520 per
month

Client consultation, content management, project technical support due to system’s opportunities.

Standart
$ 780 per
month

Dev team and SEO management, content visualization, technical support on system and server level.

Extended
$ 1300 per
month

Complex support: hosting, SEO, front-end, system, content and design, highest response time and tasks priority.

Would you like to get individual offer for your project?

Service guarantee and delivery

ITSM based on ITIL regulates specialists work, defines responsibilities and powers, quality criterias and mechanisms of control.

Client’s need

Process approach of service provision and existence of SLA with defined efficacy levels allows to provide high quality services, estimate and improve it.

Service desk

Technical support via dedicated ticket system is a main point of contact for client, which receives tool of control and informing about tasks status.

Hosting Service

Tuning, maintenance and optimization of hosting system based on Google cloud, Microsoft Azure, Bitnami and so on.

Automated with
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